These are the policies of Our Company, please read them carefully.
- *Deposits: In order to schedule your cake on your event date a 50% non- refundable deposit is required. Without the deposit, we will not hold your date. Priority will be given to the paying customer.
- *Final Payment: All final payments are due 2 weeks prior to your event date. If payments are not made by the due date the cake may be cancelled.
*Refunds: Refunds are not provided for any reason. Due to our full schedule and our attention to detail we spend many hours planning and preparing before even beginning on a cake. You can use your deposit for future order.
*Final design: Once your order is placed, you can’t make chance to your final design, make sure everything is clear and you are sure about all details.
*Pictures request: We understand your excitement and you can’t wait to see your cake, but please don’t request send pictures before you pick up your cake or it delivered, the final day we are pretty busy making many others cake and also we don’t want to ruin the surprise, please be patient, you are going to love your cake !
*Delivery and set up: There is a minimum delivery fee of $30 for New Orleans area; any delivery out of this area will have an extra charge. Make sure the cake table is settled at the delivery time.
*Pick-up: If you choose to pick up your cake and transport it yourself, we are not liable or responsible for the cake once it has left our place. You should prepare your vehicle so it is clean and free of items that could roll or slide into the cake. For more than 2 tiers cake we always recommend using the trunk of a SUV car.
We do everything in our power to provide a well-structured cake, but please note that cakes are very fragile and brake easily, drive carefully and slowly. Make sure you set the cake in a sturdy surface. We recommend placing the cake in a refrigerator if the event is several hours later after pick up.
*Pick up schedule: Please make sure and prepare to be on time for pre- arrange pick up time, if for any reason you have to chance the time, call in advance to set up a new time.
Please be respectful of others time.
- Saturday: Before 1 p.m.
- Sunday: Before 11:a.m
- NOT Arriving on time and not notifying any possible chance in advance, could cause the delay or impossibility to get your cake on time.
*Outside events: Any cake placed outside during an event has the possibility of melting or deforming due to the heat. We are not liable for a cake once it has been delivered or picked up.
Serving sizes : Wedding and custom cakes are designed to serve the number of people you specify. We use the Wilton cake chart to calculate size and number of serving. Our cake serving size is 1.5 ” x 2”x 4” tall . If you are serving larger slices of cake and run out, we are not responsible to provide additional cake.